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Website Acceptable Use Policy

This is the website acceptable use policy, which sets out the terms under which we HOLLY ASHFORD CONSULTING & COACHING allow you to use our site www.hollyashford.com (“site”) whether you are a visitor or a registered user. All enquiries should be directed to [email protected]. Please read the terms of this policy carefully, as by using our site you indicate that you agree to comply with and be bound by them.

PROHIBITED USES OF OUR SITE

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Whether you are a visitor or registered user, you must comply with our terms of website use Acceptable Use Policy, and use our site for lawful purposes only. In particular, you must not use our site for the uses listed (without limitation) below:

• any fraudulent activity;
• any activity which breaches any applicable law or regulation, whether national or international;
• any activity which may cause or result in harm to a child under 18 years of age;
• sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;
• reproducing, selling or otherwise handling our site or its contents in breach of our terms of website use;
• knowingly introducing to our site, or transmit or attempt to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful;
• attempting to gain unauthorised access to our site, our software, our server, or any server, computer or database connected to our site;
• or attacking our site via a denial-of-service attack or a distributed denial-of service attack.

CONTRIBUTING AND INTERACTING

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Our site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.

In addition, any contribution or interaction must not include any material which (without limitation):

• is defamatory, obscene, offensive, hateful or inflammatory;
• is, or refers to material which is, sexually explicit;
• promotes violence, illegal activity or any form of discrimination;
• infringes any other person’s copyright, database right or trade mark;
• threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;
• advocates, promotes or assists any illegal activity;
• is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);
• invades another’s privacy or cause inconvenience or anxiety to any person;
• is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
• gives the impression that the material emanates from us, if this is not the case.

MODERATION

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If we at any time use our site to provide users with any interactive service, the following moderation provisions will apply:

• we will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;
• if moderation is in place, we will give you a means to contact the moderator;
• although we will do our best to assess any risks which such interactive service may pose, we will be under no obligation to moderate it, and we expressly exclude any liability for any loss or damage to any person caused by use of it; and
• children should at all times be supervised when using the interactive services on our site, whether such services are moderated or not.

BREACHES OF THIS POLICY

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Any breach of this acceptable use policy will be dealt with, and we reserve the right to take any action we reasonably deem appropriate, including restricting your use of our site and/or taking legal action against you. We are not liable for any loss or damage caused by any breach of this acceptable use policy.

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AMENDMENTS

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Please check this page regularly, as we may revise this acceptable use policy at any time. We may also change or update our acceptable use policy at any time by means of notices published anywhere on our site.

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Privacy Policy

This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which we at www.hollyashford.com of The Elms, Knutsford, will process any personal data we collect from you, or which you provide to us, in the course of using our site www.hollyashford.com. We maintain your personal data subject to the the General Data Protection Regulation (GDPR) effective 25th May 2018. We are the data controller.

Our Privacy Policy explains:

- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) by contacting us at [email protected].

INFORMATION WE COLLECT

We care about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our services. Much of what you likely consider personal data is collected from you when you:

(1) purchase any of our services (e.g. billing information, including name, address, credit card number)
(2) complete contact forms or request newsletters or other information from us (e.g. name, email address)

(3) browse our website (e.g. cookies and similar technologies on our websites and our mobile applications)

HOW YOUR INFORMATION IS USED

We may use your information to:

• send you our newsletters from time to time if you have expressly consented to us doing so. This is done via a 3rd party supplier, 'Mailchimp' - you can view their privacy policy here.
• ensure that content from our site is presented in the most effective manner for you and for your computer.
• allow us to track your browsing behavior, links clicked, and to collect various data, including analytics, about how you use and interact with our services, in order to help us improve the website structure, design, content and functions.. This is done via a 3rd party supplier, 'Google Analytics' - you can view their privacy policy here.
• provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• carry out our obligations arising from any contracts entered into between you and us.
• allow you to participate in interactive features of our service, when you choose to do so.
• notify you about changes to our service.

HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR DATA

To easily access, view, update, delete or port your personal data (where available), please email your request to [email protected].

If you do not want us to use your information for marketing purposes, please tick the relevant box on the form on which you submit your data. You can also contact us directly by emailing [email protected].

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

We will respond to all requests, inquiries or concerns within thirty (30) days.

You have the right to complain to the Information Commissioner's Office (ICO), if you believe there is a problem with the way your data has been handled. Click here to report a concern.

HOW WE SECURE, STORE AND RETAIN YOUR DATA

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate e.g. any payment transactions will be encrypted using SSL technology.

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at [email protected].

CONTACT US

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If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our DPO by email at [email protected], or by phone on 07470 362616.​​​