• TERMS & CONDITIONS
  • ACCEPTABLE USE
  • PRIVACY

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Terms & Conditions

We focus on keeping things simple. Our terms and conditions allow both you and us to understand how we will work together effectively to make you successful.


All our clients must agree to these terms before beginning any coaching with us.

Please refer to this policy alongside the website Acceptable Use Policy and Privacy Policy in the tabs at the top of this page which shall also apply. Clients must agree to these terms before beginning any coaching with us.

ORDER PROCESS


Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods in accordance with the procedure detailed below.

In order to enter into a contract to buy goods from us, you will need to take the following steps for online purchases:

  1. 1) you must click "buy now" for your chosen coaching package;
    2) you will then be taken to a PayPal window to make payment;
    3) you then select to either pay using your PayPal account or by credit/debit card;
    4) PayPal will then handle your payment.

  2. Alternatively we may send you an invoice for payment via BACS.

    We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

    Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your order on the Paypal payment page. You may correct those input errors before placing your order by amending your order number or details on the Paypal payment page. The only language in which we provide these terms of sale is English.

TH​E PRODUCTS


All our products and details are listed on the relevant coaching pages of our website - click here to select yours.


PRICE AND PAYMENT


Full pricing details, including postage and VAT (if applicable) are available under each of our coaching packages. Additional information can be found in our Frequently Asked Questions document.
Payments will be collected via Paypal either direct from your PayPal account, or you can choose to pay by debit, credit card or BACS. Until we receive payment, we can’t hold appointment times for you, or start your coaching journey.


CANCELLATIONS


You may cancel or change your coaching sessions up to 48 hours prior to that session’s start time. Cancelling or postponing within 48 hours of your next session may result in you losing the cost and benefits of that session.

We will work around your schedule wherever possible, however, if inadequate time is given (less than 48 hours notice), we are left with an empty coaching slot that could have been filled, with a loss to our business and inconvenience to our coaches.


EXCHANGE AND REFUND POLICY


Please feel free to contact us to ensure you are fully comfortable before you make the decision to begin your coaching journey with us. 


Coaching is a collaborative process and the client gets out of it, what they put in. Results will be achieved through a combination of 1:1 or group coaching (if your package includes this), plus your own self-directed learning using the many training modules, tools and resources we will provide to you.

If you don’t feel you are getting value from your coaching, firstly let us know as soon as possible so we can adapt to suit you. If this still doesn’t work, please email holly@hollyashford.com  and we will call you to discuss how we can help.


SESSION TIMES


Standard coaching sessions will be available 9am-5pm Monday to Friday - time to be agreed directly with your coach. Occasionally evening slots will be made available if required.

It is your responsibility to confirm the agreed session and be on time. Please notify your coach if you are running late, although be aware that this may mean your coaching session is shortened if we have other client bookings already scheduled after your own.

Coaching sessions do expire if unused after 12 months. For maximum benefit we recommend all packages are completed within three months to allow you to remain fully focused on your development and desired outcome.


GUARANTEES


The results each client gets depends very much on the time and effort put in, engagement, commitment and openness to feedback and acting on it. Each client we work with is different, and as such it would be irresponsible to offer any guarantees.


CLIENT PREPARATION


​You should come prepared for all coaching sessions, for example:


- bring a pad and pen or phone recorder to make notes and capture feedback and action.
- ensure you have any homework or actions completed from previous coaching sessions, including any self-study modules as directed by your coach.
- come with an open mind, ready to openly share your journey and any concerns, and be ready to listen to, and take action around, any feedback we offer you.


COMMITMENT TO QUALITY


We are committed to offering a quality service through all our coaching packages.

If you feel there are ways we can improve then please do contact us at holly@hollyashford.com - we would be delighted to hear from you.


Formal complaints should also be made in writing to  holly@hollyashford.com.


COPYRIGHT NOTICE


We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not sell, reproduce or otherwise transfer in any format (including on another website or emailing to other people) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.


ABOUT US


We trade as HOLLY ASHFORD of Mere Lane, Knutsford.
Our email address is holly@hollyashford.com.
Our phone number is 07470 362616.