What Is a Fractional COO or
Operations Director?
In larger organisations, an Operations Director manages the day-to-day business operations, while a Chief Operating Officer (COO), develops and implements long-term strategy. They both focus on developing the right people, process and performance systems to drive efficiencies, increase profits and reduce costs.
Fractional, means you get an Operations Director or COO for a dedicated 1-2 days per week to build and manage your Operations function.
If you already have Operations management in place, they can define goals, establish metrics and drive implementation through your team. For companies just starting out on their journey to creating effective operations, you can get the support to manage the people, processes and projects until you're ready to hire your own Operations Leader.
Essentially, you're getting a highly experienced Operations Leader for a fraction of the cost of hiring somebody full-time - often for the same price as an admin resource. This works well for companies who can't afford somebody 5 days a week, or don't yet have enough work to keep a full-time hire occupied.
Why do I need one?
Maybe your vision isn’t clearly understood or communicated…and the teams on the ground don’t understand what contribution they make?
Or you’re struggling with figuring out your people strategy? Which roles do you need, in which order, and help with the recruitment process? You might have underperforming team members, low morale or high turnover and not know what to do about it?
Are you faced with an Operations function that can no longer keep pace with sales? A growing volume of customer complaints that you don’t know how to turn around?
Maybe you know that you need an experienced, high calibre leader to manage your operations, but don't have the budget to hire someone full-time, or the workload to keep them busy long-term?
If so then an Operations Director / COO may be exactly what you need.
A Fractional Operations Director / COO will...
Define and implement the organisation structure, skills, roles and responsibilities needed for a successful, scalable Operations function.
Recruit, onboard and train talented individuals with a balance of quality and organisational fit.
Develop and embed systems, processes and metrics that ensure people in the organisation perform their jobs more effectively than before.
Eliminate bottlenecks and inefficiencies to reduce costs and deliver a great customer experience.
Participate in leadership team meetings, bring an objective, independent viewpoint and drive accountability to achieve goals.
In short, they will fast-track your ability to break through the ceilings and overcome the challenges and blockages holding you back for a fraction of what it costs to hire someone like that full-time. Always with a focus on maximising profit, increasing productivity and minimising costs.
If you're ready to build a rock-solid operational foundation, with the people, processes and performance excellence to scale your business...then let's talk.